Trust Chemists Credit Card Most Important Terms And ConditionsFees and chargesJoining fees and annual fees
There are joining fees, annual fees and renewal fees applicable on the credit card(s) issued by the Bank. Such fees vary from cardmember to cardmember, and from particular description of credit card to credit card. The applicable fees shall be as communicated to the cardmember at the time of applying for the credit card and/or at the time of issuance of the said credit card. Further, such fees, as applicable, are directly charged to the cardmember's account and are indicated on the card statement accordingly.
Cash withdrawal or advance fees
The cardmember can use the credit card to withdraw cash from ATMs (Automated Teller Machines) in India or overseas in accordance with the compatibility of the Credit Card at the said ATM(s). A transaction fee shall be levied on all such withdrawals and would be billed to the cardmember in the next statement. The cash withdrawal transaction attracts a fee of 2.5% (subject to a minimum of Rs. 150 for domestic ATM withdrawal and Rs. 250 for International ATM withdrawal). The transaction fee is subject to change at the sole discretion of the Bank. Further all cash withdrawal transactions shall also carry a finance charge from the date of withdrawal until the date of full and final payment.
Schedule of charges and interest rates
i) All charges and fees, as applicable from time to time, are payable by cardmember(s) towards the services provided by the Bank to the cardmember(s) and/or for defaults or delays committed by the cardmember towards payments or otherwise of their respective credit card account(s).
ii) The Bank exclusively retains the right to alter any or all charges or fees from time to time or to introduce any new charges or fees, as it may deem appropriate, upon issuing at least a 30 day prior notice to the cardmember of such change or alteration in the charges or fees. It is clarified that the said change may be indicated or communicated to the cardmember through any media chosen exclusively by the Bank in its sole discretion.
Finance Charges
I. Finance charges are payable at the monthly percentage rate on all charges including cash advances.
II. Financial charges also accrue on
a. Cash withdrawal from ATMs and ordering demand drafts.
b. For purchases, the finance charges accrue only if the total outstanding is not paid in total by the payment due date.
c. Late payment charges will be applicable, if minimum amount due is unpaid after payment due date.
d. Overlimit charges are payable on total outstanding exceeding the credit limit subject to a minimum of Rs 300.
e. Incase of balance transfer from other credit card accounts finance charges accrue immediately from the date of issue of banker's cheque on the transferred amount and on any purchase amount outstanding on your card account.
f. Finance charges payable are debited to your card account on the last date of each statement period and are shown on your statement.
g. The finance charges as above will continue to be payable even after the closure of the card account till the outstanding on the card is cleared fully.
h. For the finance charges applicable to your card account please refer to the schedule of charges. These charges can be reduced under different marketing programs or promotions. The marketing promotions vary from time to time and any changes will be communicated by the Bank to you.
i. The Bank may vary the charges, finance charges, fees and or cash advance fee for all or some of its facilities.
Interest Free Grace Period
The interest free grace period could range from 20 to 50 days. However this is not applicable if the previous month's balance has not been cleared in full or if you have availed of cash from an ATM, or you have any outstanding towards Balance transfer.
* When does the customer pay interest?
The customer pays interest when he does not pay off his full beginning balance by the payment due date.
In such cases where there is some outstanding balance,
The following are the criteria for a customer to NOT PAY INTEREST
* Beginning balance is zero.
Has a beginning balance but pays off 100% of his full beginning balance by the payment due date.
Does not have any outstanding towards Balance transfer
* Interest Calculation-Retail Purchases
On the statement date, accrued interest will be posted on the account if the card account is a revolving card account.
Revolving Account - A revolving account is the one in which the customer does not pay off the entire balance outstanding (i.e. 100%), as of last statement by his payment due date.
* Interest Calculation Cash
Interest is accrued from the transaction date.
* How is cash advance different from a retail purchase?
Cash transactions always accrues interest versus retail purchases where interest accrual depends on the payment of 100% balance payment in full by payment due date.
Currently interest is also charged on all fees and interest levied by the Bank.
Example for Interest Computation
Assume that you have paid all previous dues in full and do not have any amount outstanding in your credit card account. You have purchased household goods for Rs 25,000 on 12th June and withdrawn cash from ATM for Rs 5,000 on 15th June. Your monthly statement is on 20th of every month. On 20th June, you would be levied interest on Rs 5,000 cash withdrawal for 5 days @ 2.95% per month ie, 5000* 5 days* 2.95%*12 months/360 days = Rs 25.58. Your due date for 20th June statement is 10th July and you pay Rs 5,000 on 10th July and you also make a fresh purchase of Rs 10,000 on 11th July, interest to be levied on 20th July would be as under:
| Interest on Rs 25,000 @ 2.95% per month for 12th June to 20th July (38 days) |
| Interest on Rs 5,000 @ 2.95% per month for 21st June to 10th July (20 days) |
| Interest on Rs 10,000 @ 2.95% per month for 11th July to 20th July (10 days) |
| Total interest charged on 20th July |
Actual interest calculation would vary based on the individual purchase and revolve behaviour.
Late Payment Fee Calculation :
Late Payment Fee is charged to the cardmember if there has been no payment or a payment less than the Minimum Amount Due is received by the payment due date. Late Payment Fee is charged at the rate of 30% of Minimum Due Amount, subject to a minimum of Rs 250.00 and a maximum of Rs 500.00.
Example :
The minimum payment due (MAD) is Rs 3,400.00
Statement date is 15/11/2006
Payment due date is 04/12/2006
In the above case if the customer does not make a minimum payment of Rs 3,400.00 by the payment due date ie, 04/12/2006, a Late Payment Fee of Rs 500 will be levied on 09/12/2006. This is worked out as per the following logic:
30% of current due is Rs 1,020.00
Minimum Late Fee charge is Rs 250.00
Maximum Late Fee charge is Rs 500.00
Other terms and conditions: Credit and cash withdrawal limits
a. The Bank will, at its sole discretion, determine your credit limit and cash withdrawal limit and notify you of the same from time to time. You may, however, request for a lower limit and also a specific credit limit for additional cardmember(s). The limits so fixed shall be credit limits for the card account and also for the additional cardmember(s). Credit limit and available credit limit will also be shown on the monthly statements. Bank may at its discretion and/or on your request, revise the credit limit from time to time.
b. The outstanding on the card account must not exceed the credit limit at any time, failing which you will be charged applicable fee irrespective of the amount exceeding the credit limit. Excess amount must be paid immediately.
c. Credit limit and card account will be terminated if your card is cancelled.
d. In the event you make payment over and above the amount due as per the monthly statement, you shall not be entitled to interest on the credit balance and the same shall be adjusted against the amount due in the subsequent monthly statements.
Default
In the event of default (if the minimum amount due is not paid by the due date or breach of any clause of the cardholder agreement), the cardholder will be sent reminders from time to time for payment of any outstanding on the credit card account, by post, fax, telephone, email, SMS messaging and/or through third parties appointed for collecting the dues. Any third party so appointed, shall adhere to the Indian Bank's Association (IBA) code of debt collection.
Recovery of dues in case of death of cardholder
The complete outstanding balance (including unbilled transactions) will become immediately due and payable to Axis Bank. Axis Bank will be entitled to recover the total outstanding from the estate of the cardholder.
Declaration - The cardholder further acknowledges that Axis Bank is authorised to share information relating to cardholder or add-on cardholder(s), including information relating to any default committed by the cardholder in discharge of his or her obligation, as Axis Bank may deem appropriate and necessary, with any existing or future credit bureaus or credit reference agencies or credit information companies as determined by the Bank from time to time. Accordingly, the cardholder gives consent and confirms having obtained consent from add on cardholder(s), to disclose information to such credit bureaus or credit reference agencies or credit information companies. Such entities may further make available processed information or data or products thereof to banks or financial institutions and other credit grantors.
Surrender of card
You can surrender the card at any time by returning to us all credit cards, issued for use on the account, cut in four pieces through the magnetic stripe with a written request to terminate all facilities and benefits hereto associated with the card. However, termination will only be effective when we receive all credit cards including additional credit card and payment of all amounts outstanding in respect of the card account(s).
Loss or theft or misuse of cards
You must notify the Bank immediately on phone, in the event the card is lost, stolen, or is being used without your permission. A police complaint or First Information Report (FIR) may be lodged immediately with the nearest police station and a copy of which must be submitted to the Bank. However, in case of misuse, Bank's liability will be limited to the Zero Lost Card Liability insurance amount mentioned in the insurance table below. The cardholder will be solely liable for any misuse of cards for ATM transactions.
Insurance cover for cardholders
The cardholder nominee shall not be entitled to be paid any amount under Personal Accident Insurance Policy and Air Accident Insurance Policy unless and until all the dues to Axis Bank are settled. Axis Bank shall have the first charge or lien on the insurance amount for adjusting the outstanding amount.
The table below enumerates the insurance benefits available to the cardholder.
| No | Cover Type | All Gold Card (in Rs) |
| 1 | Personal Accident Cover | 5,00,000 |
| 2 | Air Accident Cover | 20,00,000 |
| 3 | Credit Shield | 40,000 |
| 4 | Lost Card Liability | 1,00,000 |
| 5 | Purchase protection | 40,000 |
| 6 | Travel Delayed Baggage | 10,000 |
| 7 | Travel-Lost Baggage | 60,000 |
| 8 | Travel-Loss of passport | 25,000 |
Personal and air accident Covers
Personal and Air Accident covers are valid only if the Axis Bank Credit Card has been used at a Merchant Establishment or at an ATM for Cash withdrawal at least once in the 90 days of the incident.
Zero lost card liability
Protection against fraudulent purchase transactions is available from the moment the loss of card is reported to Axis Bank. The loss of card should also be confirmed in writing to Axis Bank as soon as possible. The cover is valid only for fraudulent payment transactions. It is not valid for fraudulent ATM transactions.
Purchase protection
All consumer durable goods purchased using the Axis Bank Credit Card are insured against fire, natural calamity, burglary and housebreaking upto 90 days from the date of purchase.
Credit shield temporary
Covers outstanding on the credit card account in an event of accidental death. Credit Shield is payable subject to settlement of personal accident claim.
Delay or loss of checked baggage
Applicable in case of baggage delays over 6 hours and only if the air ticket was booked through the Axis Bank Credit Card.
Loss of passport
It covers expenses related to travel and accommodation incurred abroad for obtaining alternate travel documents in case of Loss of Passport. This cover is applicable only if the air ticket was booked through the Axis Bank Gold Credit Card.
Billing and statement
a. The Bank will send at your mailing address, a statement once a month for each billing period (herein after "statement") during which there is any transaction or outstanding of more than Rs 100 on the card account. Non-receipt of statement would not affect your obligations and liabilities under this agreement and you shall be liable to settle the outstanding balance on the card within 30 days of incurring the charges.
b. The Bank will debit the card account for all the debits received from the merchant establishments charges incurred and credit the card account for all payments made by the cardholder to the Bank and also for any payment in the favour of the cardholder.
c. All Bank credit card(s) may offer the cardmember(s) a revolving credit facility, wherein the cardmember(s) may choose to pay only the Minimum Amount Due (MAD) as indicated on the statement. The total payment due from the cardmember or the MAD should be sent by the cardmember on or before the payment due date, which is also indicated on the statement.
d. Non-payment of the Minimum Amount Due by the Payment Due Date shall render you liable to risk of withdrawal or suspension (whether temporarily or permanently) of the credit card. A fee may be levied for such non-payment as well. The Bank may at its sole discretion also instruct the merchant establishment not to honour the Credit Card and/or to take custody of the Card by hotlisting the card number in Card Association system.
e. You may pay more than the Minimum Amount Due, before the Payment Due Date, more than once during the billing period or pay the balance outstanding on the card account at any time.
f. In the event the cardmember deposits part of the total payment due from the cardmember or the MAD (not less than the MAD under any circumstances), the balance outstanding amount payable shall be carried forward to subsequent Statements. This amount will attract finance charges till the date of full and final payment.
g. Payments received from the cardmember(s) shall be adjusted towards all charges or fees in the order of first, all taxes, fees and other charges; second, interest charges, third, cash advances, EMI; fourth, purchases and finally, Balance Transfer.
h. The payment may be made by draft, cheque, cash and/or by standing instructions or auto debit instructions to the Bank for crediting the card account by debiting any other deposit account maintained with the Bank. You may also pay through Electronic Clearing Service (ECS) introduced by the Reserve Bank of India to directly debit your account maintained with the Bank or any other bank and credit your Card Account.
Outstation cheques or drafts ie, cheques or drafts payable at cities other than specific cities (list of such specific cities as are decided by the Bank from time to time are available on request) will attract processing fee. The fee in respect of processing outstation cheques is mentioned in the Tariff of charges. The list of such locations and the processing fee may be changed by Bank at its sole discretion without notice.
i. Should any payment instruction of yours be subsequently dishonored, the card privileges may be suspended or terminated and a fee, as mentioned in the Tariff of charges shall be levied to the card account, at the sole discretion of the Bank. Such fee amount is subject to change at the sole discretion of the Bank. The Bank also reserves the right to initiate any appropriate legal action.
j. Duplicate monthly statements of account will be provided by the Bank to you only up to a period of twelve months preceding your request subject to payment of service charge specified in the Tariff of charges and which can be changed at the discretion of the Bank.
k. Incase of any change in your communication address, you are advised to contact the Bank immediately to ensure that you receive statements regularly and on time.
l. Payments towards the card account may be made in any of the following ways by mailing the cheque or draft to any of the mailing addresses provided on the reverse of the statement. The cheque or draft should be made payable to "Axis Bank Card Number XXXX XXXX XXXX XXXX". Incase you have a Bank account, you may opt for a standing instruction facility, where the funds can be automatically transferred from your Bank account to your card account.
Billing Disputes
All contents of the statement(s) will be deemed to be correct and acceptable by the cardmember(s) unless within 30 days of the issue of statement, the cardmember(s) inform the Bank of any discrepancies. If the aforesaid discrepancies are found to be legitimate by the Bank, the Bank may reverse the charge on a temporary basis until the completion of subsequent investigations by the Bank to its full and final satisfaction. If the said investigations conducted by the Bank indicate that the liability of such (discrepancies) charges is accruing to the said cardmember(s), then the charge will be reinstated in the subsequent Statement and fees or charges shall be claimed by the bank in accordance to the charges indicated herein above.
Contact Particulars
The cardmember can contact the Bank through any of the following modes for making any enquiries and/or redressal concerns or discrepancies:
24-Hour Phone Banking, the list of these numbers are provided on the website, on the reverse of the card statement, the plastic card and the welcome kit.
Through email, at customer.services@axisbank.com
Grievance Redressal
In case the cardmember has any grievance or is not satisfied with the response received on their enquiries, the cardmember can address the grievance to
Head - Customer Services, Credit Cards Division, Axis Bank Ltd. 6th Floor, C Wing, Solaris Premises, Saki Vihar Road, Opp. L&T Gate No. 6, Powai, Andheri (East) Mumbai - 400 072 For Escalations, please contact
Head - Operations, Credit Cards Division, Axis Bank Ltd. 5th Floor, C Wing, Solaris Premises, Saki Vihar Road, Opp. L&T Gate No. 6, Powai, Andheri (East) Mumbai - 400 072 Tel.: 022-2526 1201
In case of any grievance you could also call up our Toll Free Number at 1860-425-8888
