Terms and conditions
Credit and cash withdrawal limits
a. The Bank will, at its sole discretion, determine your credit limit and cash withdrawal
limit and notify you of the same from time to time. You may, however, request for a lower
limit and also a specific credit limit for additional cardmember(s). The limits so fixed
shall be credit limits for the card account and also for the additional cardmember(s).
Credit limit and available credit limit will also be shown on the monthly statements. Bank
may at its discretion and/or on your request, revise the credit limit from time to time.
b. The outstanding on the card account must not exceed the credit limit at any time, failing
which you will be charged applicable fee irrespective of the amount exceeding the credit
limit. Excess amount must be paid immediately.
c. Credit limit and card account will be terminated if your card is cancelled.
d. In the event you make payment over and above the amount due as per the monthly statement,you shall not be entitled to interest on the credit balance and the same shall be adjustedagainst the amount due in the subsequent monthly statements.
Default
In the event of default (if the minimum amount due is not paid by the due date or breach of
any clause of the cardholder agreement), the cardholder will be sent reminders from time to
time for payment of any outstanding on the credit card account, by post, fax, telephone,
email, SMS messaging and/or through third parties appointed for collecting the dues. Any
third party so appointed, shall adhere to the Indian Bank's Association (IBA) code of debt
collection.
Recovery of dues in case of death of cardholder
The complete outstanding balance (including unbilled transactions) will become immediately
due and payable to Axis Bank. Axis Bank will be entitled to recover the total outstanding
from the estate of the cardholder.
Declaration - The cardholder further acknowledges that Axis Bank is authorised to share
information relating to cardholder or add-on cardholder(s), including information relating
to any default committed by the cardholder in discharge of his or her obligation, as Axis
Bank may deem appropriate and necessary, with any existing or future credit bureaus or
credit reference agencies or credit information companies as determined by the Bank from
time to time. Accordingly, the cardholder gives consent and confirms having obtained consent
from add on cardholder(s), to disclose information to such credit bureaus or credit
reference agencies or credit information companies. Such entities may further make available
processed information or data or products thereof to banks or financial institutions and
other credit grantors.
Surrender of card
You can surrender the card at any time by returning to us all credit cards, issued for use
on the account, cut in four pieces through the magnetic stripe with a written request to
terminate all facilities and benefits hereto associated with the card. However, termination
will only be effective when we receive all credit cards including additional credit card and
payment of all amounts outstanding in respect of the card account(s).
Loss or theft or misuse of cards
You must notify the Bank immediately on phone, in the event the card is lost, stolen, or is
being used without your permission. A police complaint or First Information Report (FIR) may
be lodged immediately with the nearest police station and a copy of which must be submitted
to the Bank. However, in case of misuse, Bank's liability will be limited to the Zero Lost
Card Liability insurance amount mentioned in the insurance table below. The cardholder will
be solely liable for any misuse of cards for ATM transactions.
Insurance cover for cardholders
The cardholder nominee shall not be entitled to be paid any amount under Personal Accident
Insurance Policy and Air Accident Insurance Policy unless and until all the dues to Axis
Bank are settled. Axis Bank shall have the first charge or lien on the insurance amount for
adjusting the outstanding amount.
The table below enumerates the insurance benefits available to the cardholder.
| No | Cover Type | Silver Credit Card (in Rs) |
| 1 | Personal Accident Cover | 3,00,000 |
| 2 | Air Accident Cover | 10,00,000 |
| 3 | Credit Shield | 25,000 |
| 4 | Lost Card Liability | 40,000 |
| 5 | Purchase protection | 25,000 |
Insurance cover is provided by Bajaj Allianz General Insurance Company (BAGIC). Exclusions/limitations are applicble as per the policies issued by the concerned company.
Any queries/grievance with respect to insurance policy/ claim shall be taken up with Bajaj Allianz General Insurance Company and Axis Bank shall not be responsible/ liable for the same.
Personal and air accident Covers
Personal and Air Accident covers are valid only if the Axis Bank Credit Card has been used at a Merchant Establishment or at an ATM for Cash withdrawal at least once in the 90 days of the incident.
Zero lost card liability
Protection against fraudulent purchase transactions is available from the moment the loss of card is reported to Axis Bank. The loss of card should also be confirmed in writing to Axis Bank as soon as possible. The cover is valid only for fraudulent payment transactions. It is not valid for fraudulent ATM transactions.
Purchase protection
All consumer durable goods purchased using the Axis Bank Credit Card are insured against fire, natural calamity, burglary and housebreaking upto 90 days from the date of purchase.
Credit shield temporary
Covers outstanding on the credit card account in an event of accidental death. Credit Shield is payable subject to settlement of personal accident claim.
a. The Bank will send at your mailing address, a statement once a month for each billing period (herein after "statement") during which there is any transaction or outstanding of more than Rs 100 on the card account. Non-receipt of statement would not affect your obligations and liabilities under this agreement and you shall be liable to settle the outstanding balance on the card within 30 days of incurring the charges.
b. The Bank will debit the card account for all the debits received from the merchant establishments charges incurred and credit the card account for all payments made by the cardholder to the Bank and also for any payment in the favour of the cardholder.
c. All Bank credit card(s) may offer the cardmember(s) a revolving credit facility, wherein the cardmember(s) may choose to pay only the Minimum Amount Due (MAD) as indicated on the statement. The total payment due from the cardmember or the MAD should be sent by the cardmember on or before the payment due date, which is also indicated on the statement.
d. Non-payment of the Minimum Amount Due by the Payment Due Date shall render you liable to risk of withdrawal or suspension (whether temporarily or permanently) of the credit card. A fee may be levied for such non-payment as well. The Bank may at its sole discretion also instruct the merchant establishment not to honour the Credit Card and/or to take custody of the Card by hotlisting the card number in Card Association system.
e. You may pay more than the Minimum Amount Due, before the Payment Due Date, more than once during the billing period or pay the balance outstanding on the card account at any time.
f. In the event the cardmember deposits part of the total payment due from the cardmember or the MAD (not less than the MAD under any circumstances), the balance outstanding amount payable shall be carried forward to subsequent Statements. This amount will attract finance charges till the date of full and final payment.
g. Payments received from the cardmember(s) shall be adjusted towards all charges or fees in the order of first, all taxes, fees and other charges; second, interest charges, third, cash advances, EMI; fourth, purchases and finally, Balance Transfer.
h. The payment may be made by draft, cheque, cash and/or by standing instructions or auto debit instructions to the Bank for crediting the card account by debiting any other deposit account maintained with the Bank. You may also pay through Electronic Clearing Service (ECS) introduced by the Reserve Bank of India to directly debit your account maintained with the Bank or any other bank and credit your Card Account.
Outstation cheques or drafts ie, cheques or drafts payable at cities other than specific cities (list of such specific cities as are decided by the Bank from time to time are available on request) will attract processing fee. The fee in respect of processing outstation cheques is mentioned in the Tariff of charges. The list of such locations and the processing fee may be changed by Bank at its sole discretion without notice.
i. Should any payment instruction of yours be subsequently dishonored, the card privileges may be suspended or terminated and a fee, as mentioned in the Tariff of charges shall be levied to the card account, at the sole discretion of the Bank. Such fee amount is subject to change at the sole discretion of the Bank. The Bank also reserves the right to initiate any appropriate legal action.
j. Duplicate monthly statements of account will be provided by the Bank to you only up to a period of twelve months preceding your request subject to payment of service charge specified in the Tariff of charges and which can be changed at the discretion of the Bank.
k. Incase of any change in your communication address, you are advised to contact the Bank immediately to ensure that you receive statements regularly and on time.
l. Payments towards the card account may be made in any of the following ways by mailing the cheque or draft to any of the mailing addresses provided on the reverse of the statement. The cheque or draft should be made payable to "Axis Bank Card Number XXXX XXXX XXXX XXXX". Incase you have a Bank account, you may opt for a standing instruction facility, where the funds can be automatically transferred from your Bank account to your card account.
Billing Disputes
All contents of the statement(s) will be deemed to be correct and acceptable by the cardmember(s) unless within 30 days of the issue of statement, the cardmember(s) inform the Bank of any discrepancies. If the aforesaid discrepancies are found to be legitimate by the Bank, the Bank may reverse the charge on a temporary basis until the completion of subsequent investigations by the Bank to its full and final satisfaction. If the said investigations conducted by the Bank indicate that the liability of such (discrepancies) charges is accruing to the said cardmember(s), then the charge will be reinstated in the subsequent Statement and fees or charges shall be claimed by the bank in accordance to the charges indicated herein above.
Disclosure
Axis Bank may tie up with credit bureaus authorized by RBI and will share credit information including but not limited to your current balance, payment history, demographic details, etc. The credit bureaus do not provide any opinion, indication or comment pertaining to whether credit should or should not be granted. It is in your best interest to maintain a good credit history by paying the necessary dues in a timely manner. With credit bureaus in place, responsible customers can expect faster and more competitive services at better terms from credit grantors. Default by customers would be available with credit bureaus, which in turn would impact your credit worthiness for future requirements.
Axis Bank will report customer information to credit bureaus on a monthly basis or such other time period as may be agreed between the bank and the credit bureaus.
Incase of any billing dispute notified to Axis Bank, Axis Bank will suspend reporting to credit bureaus till the dispute is resolved.
The card member acknowledges that Axis Bank is authorized to share information relating to card member / add-on card member(s), including information relating to any default committed by the cardholder in discharge of his/her obligation, as Axis Bank may deem appropriate and necessary, with any existing or further credit bureaus as determined by the Bank from time to time. Accordingly the cardholder gives consent and confirms having obtained consent from add-on card member(s) to disclose information to such credit bureaus. Such entities may further make available processed information or data or products therefore of banks / financial institutions and other credit grantors.
Credit Bureaus includes Credit Bureaus, Credit Reference Agencies, Credit Information Companies or any other entity formed and authorized by RBI for the purpose of collecting, collating and disseminating credit information pertaining to borrowers.
Declaration
The Cardmember acknowledges that Axis Bank is authorised to share information relating to Cardmember / add on Cardmember(s), including information relating to any default committed by the cardholder in discharge of his/her obligation, as Axis Bank may deem appropriate and necessary, with any existing or further credit bureaus / credit reference agencies / credit information companies as determined by the Bank from time to time. Accordingly the cardholder gives consent and confirms having obtained consent from add on Cardmember(s) to disclose information to such credit bureaus / credit reference agencies/credit information companies. Such entitles may further make available processed information or data or products therefore of banks / financial institutions and other credit grantors.
Contact Particulars
The cardmember can contact the Bank through any of the following modes for making any enquiries and/or redressal concerns or discrepancies:
24-Hour Phone Banking, the list of these numbers are provided on the website, on the reverse of the card statement, the plastic card and the welcome kit.
Through email, at customer.services@axisbank.com
Grievance Redressal
In case the cardmember has any grievance or is not satisfied with the response received on their enquiries, the cardmember can address the grievance to
Mrs. Harshala Kashinath Sangle,
Axis Bank, Solaris - C Wing,
6th floor, opp. Larsen n Toubro Gate no. 6,
Saki Vihar Road, Powai,
Mumbai - 400 072.
Ph: 022-40754075
Email - Harshala.Sangle@axisbank.com
For Escalations, please contact
Head - Customers Services
Axis Bank, Solaris - C Wing,
5th floor, opp. Larsen n Toubro Gate no. 6,
Saki Vihar Road, Powai,
Mumbai - 400 072
In case of any grievance you could also call up our Toll Free Number at 1860-425-8888
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